Terms and Conditions

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern our relationship with you when using this website.

The term 'Thameside.tv' or 'us' or 'we' or 'our' refer to the owner of the website who is Thameside.tv UK Llp Trading as Thameside.tv and is Registered in England.

Registration Number: OC383440

Registered Address
Unit 3, The Ferry Point
TW17 9LQ

The terms 'you' or 'your' refer to any user or viewer of our website.

The use of this website is subject to the following terms of use:

This is a B2B website intended only for use by professional persons with proper knowledge of the equipment offered for sale. The products are NOT suitable for use by the general public. Whilst we will accept and process orders from the general public, such orders are accepted on the basis that they are not subject to the Distance Selling Act (2000). As such the following terms and conditions of business apply to all sales.

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

You may not create a link to this website from another website or document without the prior written consent of Thameside.tv or its owners.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.

1. General

1.1 These general terms and conditions (“Terms and Conditions”) apply to all offers, quotations and sales of goods and/or services by Thameside.tv to any purchaser or potential purchaser (“Buyer”). If Thameside.tv and Buyer have entered into a separate written contract relating to the sales of products, or the provision of services, including without limitation a reseller or distributor agreement these Terms and Conditions shall additionally apply to purchases under the separate agreement to the extent they are not inconsistent with the terms of the separate agreement.

1.2 Any agreement between Thameside.tv and Buyer shall be binding only if and to the extent that an individual order is expressly accepted by Thameside.tv in writing.  Thameside.tv shall have full discretion in accepting or rejecting any order.

1.3 Except as set forth in Condition 1.1 above, these Terms and Conditions shall be exclusive of and prevail over all other terms and conditions, written or oral, implied by trade custom or course of dealing, wherever appearing or however introduced (including those in catalogues specifications or any Buyer general terms and conditions, request for quotation, order or confirmation) unless expressly otherwise agreed by Thameside.tv in writing.  All other terms or conditions are expressly rejected by Thameside.tv.  Buyer agrees to be bound by these Terms and Conditions whether or not expressly so stated in any order, confirmation or otherwise. Each deviation from or modification of these Terms and Conditions requires the express written agreement of Thameside.tv in each instance.  Modification or waiver of any provision in one instance shall not constitute modification or waiver in any other instance.

1.4 Buyer may not without Thameside.tv's prior written consent assign all or any of its rights under any contract incorporating these conditions.

1.5 Any reference in these Terms and Conditions to Thameside.tv shall be taken to include all business divisions of Thameside.tv as the case may be.

2. Quotations

No quotation of Thameside.tv shall constitute an offer.

3. Specification

3.1 Goods are supplied in accordance with the relevant manufacturer's standard specifications but Thameside.tv reserves the right for manufacturers to make such improvements and modifications in such specifications without prior notice as it or its suppliers consider desirable in the circumstances, without obligation to modify or change any goods previously delivered or to supply new goods in accordance with earlier specifications, unless Thameside.tv agrees otherwise in writing at the date of reservation of the goods.

3.2 If Thameside.tv or its suppliers wish to make any improvements or modifications to any goods to be supplied to Buyer that would affect form, fit or function Thameside.tv shall not implement such improvement or modification without the prior agreement of Buyer.

3.3 If Buyer wishes to change the specification of any goods to be supplied by Thameside.tv then Thameside.tv shall not be obliged to agree to such change.  If Thameside.tv does agree to any proposed change requested by Buyer then Thameside.tv shall be entitled to adjust the price, delivery and warranty accordingly.

3.4 All technical information and particulars of goods and performance given by Thameside.tv are given as accurately as possible but are not to be treated as binding or as forming part of any contract with Buyer unless specifically confirmed or agreed by Thameside.tv in writing.

4. Packing

The specification for packaging the goods shall be entirely at the discretion of Thameside.tv who shall have the right to pack all goods in such manner, with such materials, and in such quantities as Thameside.tv thinks fit and shall not be obliged to comply with any packaging instructions or requests from Buyer.  The cost of special packaging, if agreed or deemed necessary by Thameside.tv, shall be an additional charge.

5. Price

Unless otherwise accepted by Thameside.tv in writing the price of the goods shall be

  1. the relevant price in Thameside.tv's current price lists at the date of stock reservation. Ii) the offer price as set out in a Thameside.TV quotation to the Buyer.  Prices are subject to alteration by Thameside.tv at any time without prior notice.  Thameside.tv shall notify Buyer of any alteration in price, whereupon Buyer may cancel the contract (without liability to Thameside.tv) by giving notice in writing to Thameside.tv within 7 days.  Buyer shall bear the cost of any applicable sales, value added, excise, or similar tax in relation to the goods unless Buyer provides Thameside.tv with a tax exemption certificate or licence acceptable to the taxing authorities before shipment.

6. Delivery

All orders are subject to the cost of packing and carriage to Buyer's nominated address in mainland United Kingdom by Thameside.tv's standard method of transportation. Any requests from Buyer for delivery outside mainland United Kingdom or other than by Thameside.tv's normal method of transportation are subject to Thameside.tv's prior agreement and shall entitle Thameside.tv to adjust the price and delivery terms accordingly.  Whilst Thameside.tv will use reasonable endeavours to keep to any agreed delivery date, it accepts no liability whatsoever for any loss or damage resulting from delay however caused nor shall late delivery or non-delivery be a basis for cancellation of any order by Buyer.  Thameside.tv may make part deliveries.  No partial delivery shall affect Buyer's obligation to pay for any other part of the order.  Goods shall be signed for on receipt. Any alleged discrepancy in delivery must be notified to Thameside.tv in writing within 24 hours of receipt of the goods. All complaints not so filed are liable to be waived.

7. Payment

Unless otherwise agreed in writing, all payments by Buyer for the goods and/or services shall be made to Thameside.tv in accordance with the “Credit and Settlement Terms” issued from time to time by Thameside.tv to Buyer.  Without prejudice to Thameside.tv's other rights and remedies including the right in any event to sue for the price whether or not the property in the goods has been passed, interest at the rate specified in the “Credit and Settlement Terms” may be charged on the amount of any overdue account from the due date until the date of final settlement.

7.1 For approved account Buyers, full payment is due within one calendar month from the date of Thameside.tv's invoice.

7.2 Value Added Tax is charged on UK and EU sales at the prevailing rate on the value of the invoice.  VAT will not be charged to VAT registered non-UK EU companies who provide their VAT registration number at the point of sale.

7.3 Thameside.tv reserve the right to suspend deliveries if any prior invoice is outside the agreed terms, and will charge interest on overdue amounts from the due date until the date payment is received, both before and after any judgment, at a rate of 2% per month.

7.4 Thameside.tv reserve the right to make limited goods such as used goods or special orders available to other Buyers when the goods have originally been allocated to a finance application that has been on referral for more than 7 days.  If a finance application goes on referral it is because the finance company requires more information from the Buyer and it is the Buyers responsibility to ensure that it is resolved quickly

8. Special Payments, Deposits and/or Pre-Payments

Where Thameside.tv determines and states, Thameside.tv may request an up-front payment to be paid in advance of any final settlement or as stated by Thameside.tv.

8.2 This Special Payment or Deposit and/or Pre-Payment is non-returnable and is considered as Buyers loss if Buyer becomes delinquant.

8.3 Thameside.tv may consider this payment required of Buyer to be a genuine pre-estimate of costs for Thameside.tv's loss should the Buyer become delinquant.

  1. To provide Buyer a period of exclusivity to complete a purchase within period as stated by Thameside.tv, where no other offers from any 3rd party are considererd by Thameside.tv.
  2. Pre-payment for any advanced costs arising for work to be done in connection with the order;
  3. Pre-payment of any expenses that Thameside.tv considers to be its loss associated with the representation, presentation, testing, acceptance of the goods to the Buyer.
  4. Pre-payment of any requested amounts of Thameside.tv by vendor or vendors agent as stated.
  5. Pre-payment of any other costs that Thameside.tv considers for Buyers account

9. Risk

The risk of loss or damage to the goods shall pass to Buyer upon delivery of the goods at Buyer's authorised trading premises specified in the order by Buyer or to a carrier on Buyer's behalf (whichever is sooner) whereupon Buyer shall be responsible for obtaining and paying for appropriate insurance.

10. Property in Goods

10.1 Thameside.tv shall retain title to the goods until it has received payment in full of all sums due and/or owing in connection with the supply of all goods and services to Buyer at any time. For these purposes Thameside.tv has only received payment when irrevocably credited to its bank account.

10.2 If any goods owned by Thameside.tv are attached to, mixed with, or incorporated into other goods not owned by Thameside.tv, and are not identifiable or separable from the resulting composite or mixed goods, title to the resulting composite or mixed goods shall vest in Thameside.tv and shall be retained by Thameside.tv for as long as and on the same terms on which it would have retained title to the goods in question.

10.3 Buyer shall store goods owned by Thameside.tv in such a way that they are clearly identifiable as Thameside.tv's property, shall maintain records of such goods identifying them as Thameside.tv's property, of the persons to whom it sells or disposes of such goods and of the payment made by such person for such goods.  It will allow Thameside.tv to inspect these records and the goods themselves on request.  All goods supplied by Thameside.tv in Buyers possession shall be presumed to belong to Thameside.tv (unless Buyer can prove otherwise).

10.4 Thameside.tv shall be entitled to trace the proceeds of sale and any insurance proceeds received in respect of goods owned by Thameside.tv immediately prior to their sale.  Such proceeds shall be held by Buyer on trust for Thameside.tv.

10.5 If buyer fails to make any payment to Thameside.tv when due, enters into bankruptcy, liquidation or receivership or a composition with its creditors, has a receiver, administrator, or manager appointed over all or part of its assets, or becomes insolvent, or ceases to trade or if Thameside.tv has reasonable cause to believe that any of these events is likely to occur, Thameside.tv shall have the right, without prejudice to any other remedies;

10.5.1 to enter without prior notice any premises where goods are owned by Thameside.tv may be, and to repossess and dispose of any goods owned by Thameside.tv so as to discharge any sums owed to Thameside.tv by Buyer

10.5.2 to require Buyer not to resell or part with possession of any goods owned by Thameside.tv until Buyer has paid in full all sums owed by it to Thameside.tv.

10.5.3 to withhold delivery of any undelivered goods and stop any goods in transit.  Unless Thameside.tv expressly elects otherwise any contract between Thameside.tv and Buyer for the supply of goods shall remain in existence notwithstanding any exercise by Thameside.tv of its rights under this clause.

11. Claim

Any Complaints against Thameside.tv (other than those referred to in clause 6) must be made within one month of the date upon which Buyer became aware or ought to have become aware of the circumstances giving rise to the complaint.  All complaints not so filed are waived.

12. Warranty - Limited Liability RTB Warranty

12.1  Thameside.tv warrants only that goods sold hereunder shall be free of defects in materials and workmanship and will conform to any agreed specification(s) at the time of delivery and for such period thereafter, if any, as notified by Thameside.tv to Buyer in writing.  If Buyer alleges that the goods were defective at the time of delivery to Buyer, Buyer shall forthwith notify Thameside.tv in writing of the alleged defects and shall, at Thameside.tv's option, return the goods and packing at its own expense (RTB - Return to Base) to Thameside.tv or, or where so directed, hold the goods and packing for inspection by Thameside.tv.  If the goods are proved to have been defective at the time of delivery Thameside.tv undertakes to arrange for the repair or replacement of such defective goods free of charge.

12.2 The Limited Liability RTB warranty and undertaking above shall be the full extent of Thameside.tv's liability in respect of the sale of goods or supply of services.  Accordingly, Thameside.tv disclaims all other liability for loss or damage howsoever caused arising out of the purchase, possession, sale or use by buyer of any goods or services provided and all other terms, conditions, and warranties express or implied whether statutory, arising out of trade usage or otherwise are hereby excluded.  In no event shall Thameside.tv be liable whatsoever for any special, incidental or consequential damages including, but not limited to the infringement of any intellectual property rights, delays, or inaccurate information or advice.

13. Confidential Information

13.1 Buyer shall not, without Thameside.tv's written consent, disclose to any third party any secret or confidential information supplied by Thameside.tv to Buyer.

13.2 Buyer shall not copy or reproduce drawings, specifications, or other written material supplied by Thameside.tv in connection with the goods or any of the goods themselves or any part thereof.

14. Compliance with Law

Buyer expressly agrees that it will not export or permit export of any Thameside.tv goods, or use or permit the use of any Thameside.tv goods, other than in accordance with all applicable laws (including complying with and obtaining appropriate permits in accordance with all applicable export and custom laws).

15. Force Majeure

Thameside.tv shall, without prejudice to any other provisions hereof, be entitled to cancel or rescind any contract and shall not be liable for any loss or damage if its ability to perform its obligations under the contract is in any way adversely affected for any reason whatsoever not within Thameside.tv's control, or by commercial unfeasibility including the failure by Thameside.tv's suppliers to fulfill their obligations, the denial or cancellation of necessary permits or licenses or substantial increases in the costs of performance.

16. Delinquancy or Buyer's Default

Buyer is considered delinquant should Buyer make default in any payment or otherwise be in breach of its obligations to Thameside.tv under these Terms and Conditions or compound with or execute an assignment for the benefit of it's creditors or commit any act of bankruptcy or being a company enter into voluntary or compulsory liquidation or suffer a receiver, administrator or manager to be appointed over all or part of its assets or take or suffer any similar action in consequence of debt, Thameside.tv may, without prejudice to any other rights, cancel any undelivered or uncompleted portion of the order and stop any goods in transit.

17. Cancellation of Orders

17.1 No cancellation of any order by Buyer shall be accepted by Thameside.tv unless:

  1. The cancellation is received by Thameside.tv in writing; and
  2. Thameside.tv accepts the cancellation in writing and is paid by buyer (a) the sales value to Thameside.tv of that part of the goods completed and work done in connection with the order; (b) the sales value of any items or materials bought by Thameside.tv which cannot reasonably be used elsewhere by Thameside.tv and (c) any loss which Thameside.tv considers to be associated with the representation, presentation, testing or any other costs and liabilities which Thameside.tv incurs by reason of Buyer's cancellation.

17.2 Any extra cost or liability incurred by Thameside.tv due to suspension of work or of deliveries or lack of or mistaken instructions from Buyer or to any interruptions or delays attributable to Buyer shall be added to the price of the goods and/or services and paid for by Buyer.

17.3  Goods supplied in accordance with Buyer's order cannot be accepted for return without the advanced written consent of Thameside.tv.  This must be obtained by contacting us by telephone or e-mail and is subject to the following conditions:

  1. You have changed your mind and wish to cancel the order and return the goods in their original unopened and undamaged packaging within 14 days of the date of our invoice.  In this case, a handling charge/re-stocking fee of 25% will be applicable.   Shipping charges are not refundable.  Both the 25% and our original shipping charges will be deducted from the total refund.  The Buyer is responsible for returning the goods to Thameside.tv** and any refund will not be given until the goods have been checked by Thameside.tv on receipt.
  2. If you believe your goods to be faulty and you wish to return them complete, undamaged and with their original packaging for a full refund this must be done within 14 days of the date of our invoice.  The customer is responsible for returning the goods to Thameside.tv**.  A refund will not be given until the goods are confirmed to be faulty by a Thameside.tv technician.  Additionally, Thameside.tv will confirm that the goods are complete and in their original and undamaged packaging.  In all cases, Thameside.tv will do their utmost to complete the checks within 1 working day of receipt of the goods at Thameside.tv premises.
  3. You believe your goods to be faulty and wish to return them for repair/replacement under the manufacturer's warranty.  The customer is responsible for returning the goods to Thameside.tv**. Once the goods have been received, a Thameside.tv technician will confirm the fault and where the goods are confirmed to be faulty, a repaired or replacement product (in accordance with the manufacturers warranty conditions) will be sent to the customer by courier service.  We reserve the right to charge for the shipping charges incurred during the return of the goods to the customer.  If the goods are not found to be faulty, all return delivery charges will be the responsibility of the customer. If such consent is given a re-stocking charge of 25% will be made.  Returned goods must be unused, undamaged and complete with all original and undamaged packaging and then packed in an additional outer box or covering to ensure that the product and its original packaging are returned without damage. Returned goods must be of current design and must be sent carriage paid and at Buyers risk.  Computer software and hardware / software bundles are not eligible for return unless they remain sealed in their original packaging. Thameside.tv are unable to authorise the return of special order and non-stock items. 

**Please note that Thameside.tv accept no liability for loss or damage that may occur to goods being shipped to us and therefore we recommend that Buyers undertake additional insurance with their chosen carrier as a precautionary measure.  We can arrange collection return of goods; however the cost of this service will be borne by the customer.

18. Waiver

No failure or delay by of Thameside.tv in exercising any of its rights under these Terms and Conditions shall operate as a waiver thereof nor shall any single defective or partial exercise thereof preclude any other or further exercise of that or any other right.

19. Software

All Software products supplied by Thameside.tv (whether embedded in ROMs or other hardware or contained on disks or other media) including all related manuals and documentation (collectively “Software”) are proprietary to their respective manufacturers and are copyrighted with all rights reserved.

All Software received by Buyer is delivered subject to the terms of the related license agreement as provided by the relevant software manufacturer.

  1. Thameside.tv does not warrant that functions contained in the Software shall meet Buyer's requirements.  Thameside.tv makes no warranty for the performance or suitability of any supplied software.
  2. Software cannot be returned for refund or replacement.
  3. Buyer acknowledges that it shall have no rights in the Software or any trade mark, trade name, or service mark used in association with the Software
  4. In all cases, whether or not expressly contained in the related license, Buyer agrees not to (i) disassemble, decompile, reverse engineer, merge or combine with other software, copy, translate, adapt, vary or modify any Software (in whole or in part), (ii) communicate or disclose any Software (in whole or in part) to any third party, or (iii) distribute any Software (in whole or in part) in any form except as expressly permitted by applicable law.
  5. Save as provided in this Clause 18. no warranty of any type is deemed implied and is expressly excluded, and in no case shall Thameside.tv be deemed responsible for indirect damages or other damages suffered by Buyer as a result of the acts or omissions of Thameside.tv.

20. Proper Law

These Terms and Conditions shall be subject to and construed under English Law and the parties hereby submit to the exclusive jurisdiction of the English courts for that purpose.  If any provision is declared void or unenforceable by a court of competent jurisdiction with respect to particular circumstances, such provision shall remain in full force and effect in all other circumstances. If any provision is declared entirely void or unenforceable by a court of competent jurisdiction all other provisions of these Terms and Conditions shall remain in full force and effect.

Browse by brand

Crystal Vision
da Vinci
Digital Vision
Freak Show HD
Grass Valley Group
Small HD
TV Logic
Vinten Radamec

Shipping and Returns